FAQs

It is not recommended to insure a parcel as a recipient. Indeed, for Secursus insurance to function properly, the parcel must adhere to certain packaging and discretion guidelines. However, as the recipient, you have no control over the parcel's preparation. If it does not comply with the packaging rules or if there is any indication of the nature of the goods on the outside of the parcel, compensation may be denied.

We recommend asking your sender to insure the parcel on Secursus themselves and to ensure that they adhere to the prevention rules outlined on the page dedicated to parcel preparation. This way, you can be certain of being well protected in case of any loss.

Secursus insures parcels from classic carriers offering direct delivery with signature. The carrier must have a tracking system.

We insure 99% of goods sold online, except alcohol, dangerous or illegal things.

Here is the list of main exclusions:

• Live animals;
• Merchandise traveling under controlled-temperature conditions (positive or negative);
• Manufacturing or production equipment;
• Items shipped in bulk by sea or river;
• Banknotes, coupons, securities, checks, minted coins, pure precious metals;
• Furs, skins, leathers;
• Furniture being moved;
• Container bodies;
• Commodities falling within the scope of trading in raw commodities;
• Merchandise classified as dangerous by national or international conventions, laws or regulations in force;
• Tobacco, cigarettes, alcohol.

You will have to prove the insured value. We accept a retail/purchase invoice, a certificate of sale between individuals or an expert appraisal.

You can insure your item at its latest sale value, we need just an invoice / receipt / certificate that proves the item's value.

You can book your shipment directly from the carrier or using an online shipping comparator.

Absolutely, just enter the carrier's tracking number on our insurance form.

In this case, you will have to make a claim to the shipping broker who is the owner of the carrier account.

You should not buy any insurance from your carrier as our insurance cannot be cumulated. Secursus will reimburse what the carrier does not.

The Secursus Integration service is made for high volume shippers. Secursus offers a desktop app for Mac and Windows where you can insure parcels by submitting Excel files. Our API is also available if you need to ingrate our service into your website/marketplace.

The documents required in the event of a claim can vary depending on the specific circumstances, but generally, we will need the following:

1. Invoice: This should show the insured value of the item.
2. Shipping Label: This verifies the details of the shipment.
3. Photos: In some cases, we may ask for photos of the package and the insured item to assess the condition and damage.

You can open a claim directly from your dashboard. You will be able to submit all your documents on our dedicated claim platform.

To be able to open your claim with Secursus, you must engage the responsibility of the carrier by addressing them a claim. Just send us a copy of the claim (screenshot) and forward all replies you may receive.

If your carrier/broker does not compensate you, Secursus will reimburse 100% of the insured value. If you receive a refund from the carrier or freight broker, this compensation will be deducted from our refund.