Parcel Monkey: compare quotes for courier services

Parcel Monkey has access to discounted shipping rates due to the large volumes of parcels they ship.

Their relationships with express delivery service carriers have grown and they can now offer space on their online site for parcel carriers to offer their best shipping rates because they know Parcel Monkey can bring them a good volume of traffic. Some of the carriers offered on the website are wholesalers that you would not normally have access to. On your side, you save money by sending your packages at these preferential rates.

To track your Parcel Monkey parcel, this is easy: enter the complete reference tracking number mentioned in your Parcel Monkey business account in the tracking tool, this number starts with the PMS prefix. Then click on "Track my parcel". You will also find this tracking number on your confirmation email and on the package shipping label.

This tracking tool can be used regardless of the parcel delivery service you have chosen, whether it is UPS, DHL, or DPD. Give this tracking number to the recipient, so that they can also track the package and have an estimated delivery time.

Parcel Monkey UK has a very good overall rating on trustpilot. Indeed, they already have over 76,000 reviews for an overall rating of 4,1/5 stars. You can use Parcel Monkey with no doubt.

Your package tracking number can be found on the shipping labels provided with your order. Your tracking number can be found in your customer account. Simply access your personal account and consult your order history under the heading "Orders". You can as well find it in your inbox for the e-mail confirming your order.

If your parcel appears to be lost, if tracking has stopped, or if there is a problem with the tracking, log in to your account and use the problem reporting tool next to your order.

Parcel Monkey can then contact the delivery company and carrier so they can investigate the problem and begin the process of locating the package, as well as alerting the claims team to the potential problem.

Parcel Monkey does not have a contact phone number. Instead, they offer a Live Chat service which is open from 8 am to 10 pm depending on local UK time. This allows you to talk to Parcel Monkey support team and get all the answers you might need. They also have an email support system so you can leave a message at any time regarding the delivery of your package etc.

As Parcel Monkey offer global shipping services to and from destinations around the world, there are time differences to consider, but rest assured that all inquiries are handled.

When you place an order through Parcel Monkey, you can of course add insurance for your more expensive or valuable shipment for peace of mind.

Please ensure that the item is not on the prohibited list as this will void the insurance. Remember that your parcel will be sent by international carriers and is likely to be handled by different airport and customs services. Therefore, be sure to pack the item carefully so that it is well protected and cannot move inside its box.

If your parcel complies with all the conditions and instructions agreed upon at the time of preparation of the shipment, your insurance will cover you for damaged items in the event that the goods are lost.

If you need insured parcel delivery, you can insure a parcel with Secursus, you just need to create the shipment on Parcel Monkey and when you receive your tracking number, you can buy Secursus insurance on our website directly.

Secursus protects your order, even the luxury ones (jewellery, watches, art etc.) for a value up to £90,000 for a very low price (1% of the value) and against loss, theft, and damages.

Yes, you can use international couriers to send your international delivery.

You have multiple options available to ship your parcel with Parcel Monkey: same day service, last-mile deliveries, overnight delivery, with proof-of-delivery, track and trace options, express courier service...