Insurance terms

Shipping Insurance Terms and Conditions

Article 1 – Definitions

To interpret these insurance Terms & Conditions (from now on, the "T&C"), the following definitions apply:

• Brand New Merchandise(s): any Items in new condition subject to a sales contract of which the seller is a professional;
• Business(es): any natural or legal person, public or private, who acts for purposes falling within the scope of his commercial, industrial, craft, liberal, or agricultural activity, including when acting in the name or on behalf of another professional;
• Carrier: any air or land Carrier, or the Postal Service;
• Compensation: amount paid by the Insurer or Secursus to the Customer who has been the subject of an Incident;
• Customer: any Individual or Professional, Shipper, or Recipient using Parcel Insurance;
• Delivery: the physical handover of the Package or the Item to its Recipient;
• Exclusions: list of Goods excluded by their nature defined in Article 4.3. of the General Conditions;
• Incident: total or partial theft, damage, or non-delivery of the Items;
• Individual(s): any natural person who acts for purposes that do not fall within the framework of a commercial, industrial, craft, liberal, or agricultural activity;
• Insurer: the insurance company providing the Parcel Insurance;
• Item: any movable object that is not listed in the exclusions list (4.3);
• Package(s) or Parcels(s): a single Item or several Items, regardless of weight, size, or volume, constituting an identifiable unit load when handed over to the Carrier, excluding pallets;
• Parcel Insurance: the insurance contract covering the carried Items, provided by the Insurer, and available only from Secursus;
• Pick-Up Date or Collection Date: the date on which the Package or the Items are handed over to the Carrier;
• Recipient: the person mentioned on the shipping label as the recipient of the package or item, who is also the person mentioned on the proof of value.
• Second-Hand Merchandise(s): any Items in a used condition that are bought or sold;
• Secursus: an agent of insurance intermediary listed in the Nanterre Trade & Companies Register under number 837 953 041, with a registered office at 99 Avenue Achille Peretti, 92200 Neuilly-sur-Seine, France, accredited by ORIAS (i.e., the centralized database of Insurance, Banking and Finance Services brokers) under number 18002684;
• Service(s): service of acting as an agent of insurance intermediary provided by Secursus;
• Shipper or Sender: person mentioned as being the Sender of the Parcel or the Goods on the Shipping Label and in the form completed by the Customer when subscribing to the Parcel Insurance;
• Website: the website www.secursus.com.

Article 2 – Purpose, Scope, and Product Disclosure

These General Terms and Conditions define the contractual relationship between Secursus and its Customers (Individuals or Businesses).
Shippers and Recipients must be distinct physical or legal entities. A physical person representing a legal entity is not considered distinct from that entity.

For Individual Shippers, Parcel Insurance only covers Second-hand Merchandise. Additionally, these Shippers must not engage in commercial activities as defined by Article L.110-1 1° of the French Commercial Code.

Parcel Insurance is reserved for natural persons aged 18 or older at the time of subscription.
Customers must verify that the transport protection applies to their shipment. Secursus is available in advance to pre-validate a protection request.

To validate the subscription, the Customer must complete the insurance form by providing accurate information, such as the value of the Parcel, the tracking number, the name of the Carrier and the territorial scope of the shipment.

Any inaccurate information will result in the forfeiture of coverage.

These Terms apply to all subscriptions to Parcel Insurance and are accessible at any time on our Website. They take precedence over any contradictory documents. By validating the subscription, the Customer accepts these Terms and the Website’s General Terms of Use.

Contact Details:

Figural / Secursus
99 Avenue Achille Peretti, 92200 Neuilly-sur-Seine, France
Email: contact@secursus.com

Article 3 - Territorial Scope of the Parcel Insurance

3.1.Countries covered by the Parcel Insurance

The following countries are covered in full: all European countries and the United Kingdom. Only international shipments will be covered for the following countries: the U.S.A, Canada, Japan, South Korea, Switzerland, Singapore, Australia, Hong Kong, Norway, New Zealand, and Israel.

3.2.Countries Excluded from the Insurance Policy

The following countries are explicitly excluded from coverage, regardless of whether they be the country of origin or destination: any countries subject to embargo as well as any country where the execution of the Parcel Insurance would cause Secursus or the Insurer to incur a sanction, prohibition, or restriction as a result of a resolution passed by the United Nations and/or as a result of economic or trade sanctions provided for by the laws or regulations of the European Union, France, the United States of America, or any other national law formalizing such measures. The following countries are explicitly excluded: Afghanistan, Belarus, Burma, Cuba, North Korea, Iraq, Iran, Russia, Syria, Ukraine, Venezuela, and the entire African continent.

Article 4 - Items covered by the Parcel Insurance

4.1. Secursus insures all new and used Items except those listed in the exclusion list (4.3).

4.2. Here are some examples of Items covered by Parcel Insurance:

• jewelry, pearls, and precious stones, watches;
• goldsmithing, collector coins;
• leather goods;
• works of art or collectible Items, collector's stamps;
• handicrafts;
• high-tech Items;
• clothing, shoes, and fashion accessories;
• sporting goods (including Bicycles);
• books, magazines, posters;
• medicines that do not require controlled temperature;

This list is not exhaustive. Parcel Insurance will cover all items that are not on the exclusion list (4.3). Once entrusted to a Carrier, the above-mentioned Items are covered by the Parcel Insurance, provided that, first, the Customer has complied with the obligations outlined in Article 8, and second, the total declared value of the Package does not exceed the amount declared to Secursus.

4.3. THE FOLLOWING, GIVEN THEIR NATURE, ARE NOT WITHIN THE SCOPE OF THE PARCEL INSURANCE:

• ALIVE ANIMALS;
• MERCHANDISE TRAVELING UNDER CONTROLLED-TEMPERATURE CONDITIONS (POSITIVE OR NEGATIVE);
• MANUFACTURING OR PRODUCTION EQUIPMENT;
• ITEMS SHIPPED IN BULK BY SEA OR RIVER;
• BANKNOTES, COUPONS, SECURITIES, CHECKS, CURRENCIES, PURE PRECIOUS METALS;
• FURS, SKINS, LEATHERS;
• FURNITURE OR ITEMS BEING MOVED;
• CONTAINER BODIES;
• COMMODITIES FALLING WITHIN THE SCOPE OF TRADING IN RAW COMMODITIES;
• MERCHANDISE CLASSIFIED AS DANGEROUS BY THE CONVENTIONS, LAWS, OR REGULATIONS IN FORCE;
• WEAPONS AND AIR GUNS (UNLESS APPROVED BY SECURSUS IN WRITING)
• TOBACCO, CIGARETTES, ALCOHOL, ANY GOODS CONTAINING CBD;
• OBJECTS OR ART OBJECTS MADE OF GLASS, PORCELAIN, CERAMICS, EARTHENWARE, CRYSTALWARE, MIRRORS, VASES, POTTERY, CROCKERY, and TV AND COMPUTER SCREENS. SECURSUS MUST VALIDATE THE PACKAGING OF THESE GOODS BEFORE SHIPPING TO BE INSURED.

4.4. The Parcel Insurance is limited to € 100,000 (one hundred thousand) per Customer and day for shipments to the same Carrier, regardless of the number of Parcels. Secursus is willing to consider specific Customer requests for Items or Parcels of a higher value.

4.5. The Parcel Insurance also covers returned Items, provided that the Items are, when returned, whole, merchantable, and properly packaged in accordance with the requirements set forth in article 8.1 below and that the Parcel Insurance covered the same Items during the initial (outgoing) shipment.

Article 5 - Duration of coverage of the Parcel Insurance

5.1. For Items entrusted to a Carrier, the Parcel Insurance enters into effect at the moment when the insured Items, packaged per the requirements set out in article 8, are handed over to the Carrier and ends upon delivery, to the Recipient, against receipt issued by the latter, or, at the latest, 14 (fourteen) days as from the Pick-Up Date, this regardless of the means of transportation.

5.2. For returned Items, the Parcel Insurance terminates either 14 (fourteen) days after the Initial Pick-Up Date, regardless of the means of transportation. The Goods delivered and then returned to the Sender are not covered by Parcel Insurance (unless agreed in writing by Secursus).

Article 6 - Types of risks covered by the Parcel Insurance

6.1. Parcel Insurance covers loss and complete theft, partial theft, or damages caused to the Items during transit.

6.2. THE PARCEL INSURANCE DOES NOT COVER:

• RUST AND OXIDATION ON ITEMS SHIPPED WITHOUT PROPER WRAPPING/PACKAGING;
• THE FUNCTIONAL BREAKAGE OF ITEMS OR DISRUPTION/MALFUNCTION OF ANY ITEMS WITH ONE OR SEVERAL MECHANICAL, ELECTRICAL OR ELECTRONIC MECHANISMS NOT RESULTING FROM AN INCIDENT DURING TRANSIT;
• DEPRECIATION;
• LOSS OF DATA RECORDED ON MAGNETIC MEDIA;
• SCRATCHES, SCUFFS, DEFORMATION, AND OTHER COSMETIC DAMAGE;
• DAMAGE DUE TO USE (SECOND-HAND ITEMS);
• LOSSES OR DAMAGES ON PACKAGES THAT WERE RECEIVED WITHOUT SIGNATURE OR THAT WERE RECEIVED WITH A NON-CONFORMING SIGNATURE;
• RISKS RELATED TO ELECTROMAGNETIC, BIOCHEMICAL, BIOLOGICAL OR RADIOACTIVE CONTAMINATION, OR CHEMICAL WEAPONS;
• NUCLEAR RISKS;
• CYBER RISKS;
• ITEMS THAT ARE ALREADY BROKEN OR WEAKENED (UNLESS APPROVED BY SECURSUS IN WRITING);
• ITEMS SHIPPED ON A PALLET (UNLESS APPROVED BY SECURSUS IN WRITING);
• ITEMS SHIPPED THAT ARE SOLD/PURCHASED ON AN ONLINE MARKETPLACE BY INDIVIDUALS. ONLY OFFICIAL BUSINESSES WILL BE COVERED UNLESS APPROVED IN WRITING.

6.3. THESE EXCEPTIONAL EVENTS ARE NOT COVERED BY THE PARCEL INSURANCE:

• CONFISCATION, SEQUESTRATION, REQUISITION, BLOCKADE RUNNING, SMUGGLING, ANY ARREST OR SEIZURE, THE INSURER FURTHERMORE NOT BEING LIABLE FOR ANY SECURITY PAYABLE FOR RELEASE OF THE INSURED CARGO IN SUCH CIRCUMSTANCES;
• WILFUL MISCONDUCT OR GROSS NEGLIGENCE OF THE CUSTOMER OR ANY OTHER BENEFICIARY OF THE INSURANCE, REPRESENTATIVES OR OTHER AUTHORIZED PERSONS;
• INHERENT VICE OF THE INSURED CARGO; WORM AND VERMIN UNLESS CAUSED BY CONTAMINATION DURING THE INSURED VOYAGE, EFFECT OF ATMOSPHERIC TEMPERATURE, ORDINARY LEAKAGE OR ORDINARY LOSS IN WEIGHT OR VOLUME;
• ABSENCE OR INADEQUACY, OR UNSUITABILITY OF PREPARATION, PACKING, OR PACKAGING;
• WAR OR CIVIL WAR, HOSTILITIES, REPRISALS, TORPEDOES, MINES, AND ALL OTHER WEAPONS OF WAR, AND GENERALLY ALL ACCIDENTS AND MISFORTUNES OF WAR, AS WELL AS ACTS OF SABOTAGE OR TERRORISM OF A POLITICAL NATURE OR RELATED TO WAR;
• CAPTURE, TAKINGS AT SEA, ARREST, SEIZURE, RESTRAINT, MOLESTATION, OR DETENTION BY ANY GOVERNMENT OR AUTHORITY;
• RIOTS, CIVIL COMMOTION, STRIKES, LOCKOUTS, AND OTHER SIMILAR EVENTS;
• PIRACY OF A POLITICAL NATURE OR RELATED TO WAR.

6.4. NO INSURER SHALL BE DEEMED TO PROVIDE COVER, AND NO INSURER SHALL BE LIABLE TO PAY ANY CLAIM OR PROVIDE ANY BENEFIT HEREUNDER TO THE EXTENT THAT THE PROVISION OF SUCH COVER, PAYMENT OF SUCH CLAIM, OR PROVISION OF SUCH BENEFIT WOULD EXPOSE THAT INSURER TO ANY SANCTION, PROHIBITION OR RESTRICTION UNDER UNITED NATIONS RESOLUTIONS OR THE TRADE OR ECONOMIC SANCTIONS, LAWS OR REGULATIONS OF THE EUROPEAN UNION, FRANCE, UNITED STATES OF AMERICA OR ANY OTHER APPLICABLE NATIONAL LAW IMPOSING SUCH MEASURES.

Article 7 - Approved Carriers and Delivery Methods

7.1. For Parcel Insurance to be valid the Parcel must be insured and shipped directly by the Shipper. The insurance must be purchased no later than the day of shipment (until midnight). It can, however, be arranged earlier if the Shipper already has the tracking number.

The insurance is not valid if a third party, other than the Shipper, insures or ships the Parcel. Additionally, parcels insured by the Recipient are not covered, unless there is prior written consent from Secursus.

7.2. The Parcel Insurance only applies to Parcels shipped with an « adult signature » or « direct signature » of the Recipient.

The Parcel Insurance coverage ends when delivery is made. Delivery is made when a package is signed for at the consigned location or when the Package is left at the consigned location without a signature (in case the Carrier doesn't need a signature), as determined by the Carrier's tracking information.

Delivery information is based on information provided by the Carrier.

7.3. The Goods entrusted to a river or sea carrier are not covered by Parcel Insurance.

7.4. The Parcel Insurance does not apply to Items shipped to or from parcel shops or parcel lockers unless approved by Secursus in writing. For instance, they are considered « parcel shops » if they are not primarily dedicated to parcel shipping (as opposed to FedEx, U.P.S., and DHL dedicated offices). Parcels must be dropped off at an official carrier shop or picked up by the Carrier from your home or Business address.

7.5. Parcel Insurance Exception

As an exception, the carrier "Hermes" (Evri) is limited to €1000 (one thousand euros) per Parcel.

Article 8 - The Customer's Obligations

The Parcel Insurance will not apply if the Customer does not meet all the following requirements:

8.1. Requirements relating to the packaging of the Items

8.1.1. Requirements applicable when the Items are handed over to an accepted Carrier:

• The Items must be shipped inside rigid containers so the content cannot be deduced by touching the container. The shipping label must be affixed to the outside of the Package on a rigid surface.
• The Goods must be properly packed using new, resistant double packaging. (More specifically, double packaging means that your goods are first packed in a first container such as cardboard, box, bubble wrap, or cardboard envelope, then placed secondly in a larger and rigid packaging such as a box, cardboard, etc.).
• The Goods must be prepared, packed, and packaged sufficiently and appropriately according to their nature in order to withstand the risks of transport.
• There must be no information on the packaging that could be used to deduce the nature or value of the Items. In particular, the packaging must not indicate (non-exclusive list): the name or description of the Items; the name of a firm; the name of a website; any other information that could be used to deduce the nature of the Items; the customs form is not considered as an indication of the value, it should be placed under the airway-bill.
• A photograph of the Package as well as of the Package's contents must be taken before each shipment.

8.1.2. Rules about damaged Items

If the Package arrives damaged or altered, the Customer must describe the damage precisely on the delivery slip in order to be compensated. If the Customer signs the delivery note without making any reservations with the courier who delivers the Goods, the Customer accepts the Goods and waives any claim. In any event, in case of doubt, the Customer has the right to check the Package's contents before signing the delivery note.

If the Parcel is accepted by the Recipient, it is deemed to have been Delivered without damage or missing Items.

8.1.3. Special rule regarding non-resistant packaging

Non-rigid and non-resistant packaging, such as bubble envelopes or thin cardboard envelopes, will be insured for a maximum value of €200 (two hundred euros) per Package.

8.2. Shipping Requirements for Insured Merchandise

Merchandise or Parcels must be shipped using the "signature upon delivery" option. If Merchandise or Parcels are shipped without this option, Secursus reserves the right to deny the application of Parcel Insurance.

The Shipping Label must be attached to the Parcel and include all the following information:

• For the Shipper: full name or business name and complete address of the Shipper (street, number, postal code, city, country)
• For the Recipient: full name, complete address of the Recipient (street, number, postal code, city, country) and phone number.

Any false information listed on the Shipping Label, regarding the Shipper or the Recipient, will void the insurance coverage.

If the Shipper or the Recipient agrees with the Carrier to deliver the Parcel: without signature, to a third party, to a mailbox, or to any unsecured location. Parcel Insurance will cease to apply.
However, if the delivery without a signature results from the Carrier’s negligence and not an agreement with the Shipper or the Recipient, Parcel Insurance remains valid. The Customer must provide all necessary evidence to demonstrate the Carrier's negligence.

8.3. Declared Value Requirements

The Customer must declare the value of the Merchandise contained in the Parcel when subscribing to Parcel Insurance. The insured amount must exactly match the value stated on the invoice.

In the event of a claim, this value must be justified by the following evidence:
- For Brand new Merchandise: A commercial sales invoice dated less than two (2) months from the Pick-up Date, matching the insured amount.
- For Second-hand Merchandise: A sales commercial invoice or a written agreement stating the value of the Merchandise, dated less than two (2) months from the Pick-up Date, matching the insured amount.

Article 9 - Compensation value in case of claims

9.1. The value of the Merchandise serving as the basis for Compensation in the event of a claim is equal to 100% of the value declared by the Customer when subscribing to Parcel Insurance. This value must be corroborated by the admissible evidence outlined in Article 8.3 of these Terms and Conditions.

9.2. The total Compensation amount cannot exceed the declared value of the insured Merchandise. In the event of a claim, if the Customer receives Compensation or reimbursement from the Carrier, it will be deducted from the Compensation paid by Secursus. The Customer may not profit by receiving Compensation from both the Carrier and Secursus; the total Compensation received must not exceed the value of the insured Merchandise.

Article 10 - Reimbursement of a claim

10.1. In the event of a claim, the Customer must:

• Take precautionary measures to protect the insured Items and limit damage;
• Retain all rights and legal recourse options against the Carriers and/or any third party assumed to be responsible;
• In case the Parcel arrives damaged or tampered: write clear and precise reservations on the Delivery slip;
• Take a picture of the Package and its content;
• Keep all damaged packaging;
• In the case of theft, file a complaint with the police.

10.2. The Customer must provide Secursus with the following documents without delay and, at the latest, within 14 (fourteen) days from the Pick-up Date or 3 (three) days from the Delivery Date, without any photo editing, retouching, or modifications:

• A copy of the identity card and/or the company’s registration certificate (Kbis), or an equivalent unique identification number from abroad.
• The Shipping Label.
• Proof of the insured value of the Merchandise, as per Article 8.3 of these General Terms and Conditions, along with proof of payment (credit card receipt or bank transfer copy) confirming the transaction.
• A copy of the claim filed with the Carrier, along with any responses from them.
• A photo of the damaged Parcel or showing the missing Merchandise.
• A photo of the Parcel taken by the Shipper before the Pick-up Date, including the Merchandise covered by the insurance.
• In case of loss: A certificate of non-delivery issued by the Carrier, as well as proof of Compensation or a document establishing the Carrier’s responsibility.
• In case of theft: A copy of the police report filed with the competent authorities.
• In case of damage: A repair estimate provided by a qualified professional to restore the Merchandise, which must be submitted to Secursus for prior approval. If approved, an invoice for the repair costs will be required for Compensation.

In case of doubt or inconsistencies in the documents, Secursus reserves the right to verify the origin of the transaction funds, in accordance with anti-money laundering regulations, and to request copies of relevant bank statements.

10.3. In the event of an Incident, the Customer must file a claim through their Secursus account, using exclusively the dedicated interface. Only claims submitted via this interface will be considered valid.

The claim must be submitted without delay and, in any case, within a maximum of 14 (fourteen) days from the Pick-up Date. Failure to submit the claim within this timeframe will result in the forfeiture of any insurance coverage and the loss of the right to Compensation.

10.4. Secursus will provide support to the Customer in processing its claim. Secursus will be the Customer's direct contact person and, to this end, will help the Customer fill in the forms and identify the documents required to submit a complete claim to the Insurer.

10.5. In case of non-delivery of one or more Packages, the Customer must provide proof of due diligence performed to obtain, from the Carrier, the definitive voucher for the missing/damaged Items and must give a written undertaking to accept any Package(s) that might be subsequently found and to reimburse, to the Insurer, the corresponding insurance value, less the amount of any damages or losses covered by the Parcel Insurance.

Article 11 - Options of Recourse against Carriers

In all cases, the Insurer is subrogated in the rights of the Customer as regards undertaking actions of recourse against Carriers or any third parties assumed to be responsible.

Article 12 - Pricing, payment terms, and refunds

12.1 The price of Secursus Parcel Insurance is calculated based on the declared value of the Parcel and the Customer’s location. The real-time price is displayed on the Website, ensuring full transparency before subscription.

12.2 The amount is payable in full at the time of subscription through a secure payment system. Accepted payment methods include Visa, MasterCard, American Express, other credit cards, and SEPA direct debit.

12.3 The Customer may exercise their right of withdrawal or request the cancellation of Parcel Insurance with a refund within 14 days, provided that the Parcel has not yet been picked up by a Carrier. Once the Parcel has been picked up by the Carrier, the insurance will take immediate effect and will not be cancellable or refundable.

Article 13 – Liability and Fraud

13.1. Liability

Each party assumes the consequences arising from its faults and breaches of obligations incumbent on it in accordance with these General Conditions; there is no solidarity between the parties. The limit of liability applicable to Secursus in the event that it is established cannot exceed all the damages combined and, in any event, 100,000 € (one hundred thousand) euros per Customer and per day for shipments to the same Carrier, regardless of the number of Parcels.

13.2. Fraud

Parcel Insurance does not cover claims resulting, directly or indirectly, from fraud, dishonesty, or negligence, including but not limited to fraud by credit card, check, mail, or any other form of fraud by the Shipper, Recipient, or their employees. If Secursus has a legitimate doubt regarding the good faith of the Customer, Shipper, or Recipient, it reserves the right to initiate an internal investigation. Secursus may request any documents, records, or proof to establish the good faith of the involved parties. During the investigation, all documents submitted in support of a Compensation claim will be automatically checked and verified for any alterations or modifications.

If, following the investigation, doubt persists regarding the good faith of the Customer, Shipper, or Recipient, Secursus may take the following actions:

• Suspend the Customer's account.
• Suspend the Compensation claim.
• Initiate legal proceedings against the Customer, Shipper, or Recipient.

Under Articles 313-1 and 441-1 of the French Penal Code:

• Fraud involves deceiving a person through fraudulent actions to obtain goods or services illegally, punishable by five years of imprisonment and a fine of €375,000.
• Forgery and use of forgery, altering documents to deceive others, is punishable by three years of imprisonment and a fine of €45,000.

As part of its anti-fraud procedures, Secursus thoroughly investigates any first claims to detect fraudulent activities.

Article 14 - Force majeure

Neither Secursus nor the Customer shall incur any liability if a failure or delay in rendering the Services or respecting their obligations as set forth in these T&Cs are attributable to a force majeure, within the meaning of articles 1218 of the French Civil Code. The first party evoking the force majeure shall promptly inform the other party of the first party's inability to render the Service or respect an obligation and shall submit written proof of the force majeure. Please note that any suspension of obligations shall not release the non-performing party from its obligation to render the Service or respect its commitments.

Article 15 - Personal data

The Customer is informed and accepts that its data may be collected on the Website, and may be used by Secursus, intervening as 'Data Controller' within the meaning of the Regulation (E.U.) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/E.C. Secursus undertakes to protect and ensure the security and confidentiality of the personal data of its Customers in accordance with the GDPR, including taking all necessary precautions to prevent said data from being altered, damaged or shared with a third party without permission.

Article 16 – Cookies

The Website uses cookies. A cookie is a small text file placed or stored on a Customer's device (computer, tablet, or mobile device) when the Customer visits our Website. Most of the cookies used by Secursus and saved when the Customer browses our Website are either required to ensure the basic operation of our Website or are intended to enable or facilitate the Customer's browsing experience. Only Secursus is able to read or change the information contained in its cookies. The Customer's prior consent may be required before certain cookies can be read or placed on the Customer's device. In this case, the Customer will be duly informed by means of the cookie banner and by these T&C, and the Customer's consent will be required by checking the corresponding box.

Article 17 - Applicable law – Language

These T&Cs and the related insurance transactions are governed by French law. These T&Cs were originally written in French, and even if translated into another language, only the French-language version shall prevail in the event of a dispute.

Article 18 – Litigation

All and any disputes that might arise in regards to the services rendered under these terms and conditions, be this as regards their validity, interpretation, execution, termination, consequences, as well as any follow-up actions which have not been amicably resolved between secursus and the Customer shall be submitted to the competent courts under conditions of common law. The Customer can also avail of conventional mediation, including, in particular, the Commission de la médiation de la consommation (Commissioned for Consumer Mediation (French Consumer Code Article L 612-1) as well as other sectoral mediation bodies (contact details given on our Website), or other alternative channels of recourse (reconciliation, for example) in the event of a dispute.

Article 19 - Pre-Contractual Information - Customer Acceptance

The Customer acknowledges that it received, prior to signing any contract, these T&C, considered by the Customer as sufficiently clear and understandable, as well as a copy of the information indicated in article L. 221-5 of the French Consumer Code, including in particular, information concerning:

• the essential characteristics of the Service;
• the cost of the Service;
• information concerning sufficiently detailed to identify Secursus, as well as its contact details (land mail, phone number, and email) and details of its Business;
• information concerning the functionality of digital content as well as, as applicable, its interoperability;
• information to the effect that the Customer can avail of conventional mediation in the event of litigation.

Where a legal person or a physical person carries out an immediate purchase or subscribes to a Service, this shall be considered as tantamount to said legal/physical person fully accepting these T&C, as well as an obligation to pay for the ordered Services. This is expressly recognized by the Customer, who agrees, in particular, not to call on, nor to attempt to call on, the authority of any other contradictory document, whereby any such contradictory document shall be considered as unenforceable again Secursus.